When you get your delivery, here’s what to do:

  • Check everything carefully to make sure there’s no damage or defects.
  • Make sure you have the right items.

If something is damaged, let us know within 7 business days so we can send a replacement.

About Sizes:

  • Choose your size carefully based on your actual measurements. We don’t accept returns for size issues unless we send the wrong size.

If You’re Not Satisfied:

  • You can return items if you have a good reason. Follow these steps:

How to Pack and Return Items:

  • Return items within 15 days in their original condition. We will not accept washed, worn, or used items.
  • Include your invoice or a note with your name, address, and order ID.
  • Once we get your return and confirm it’s in its original condition, we’ll refund your payment using the same method you used to pay.
  • You’ll need to place a new order if you want a different item or size.

Items We Don’t Accept for Returns:

  • Videos, CDs, posters, billboards, body jewelry, swimwear, underwear, guitar tabs, and books.
  • Items worn, washed, or used will not be accepted and may be returned to you at your cost.

Important Notes:

  • Customers must cover the cost of return shipping.
  • Original shipping fees, customs charges, and import taxes are not refundable.

If you need help, email us at support@bapeofficialstore.com, and our customer service team will assist you.